Frequently Asked Questions on Nonprofit Websites and Dot Org Web Works

What makes you different from other website makers?

DOWW understands the difference between a website for a nonprofit organization, and a website for the commercial sector. But before we get to the building stage, we ask the important questions: What is the primary purpose for the website? Who is the primary viewer? (Supporter or client? Big difference.) What are the demographics of that viewership? In short, we have a passion for branding the website to the organization’s exact needs to create the right web-presence. We want our clients to prosper and better fulfill their organization’s mission. Richard Hamel, the operator of DOWW, has been working in or for the nonprofit sector since 1983. More on this here.

Will our new site be a content management system (CMS)?

Yes. Our content management system (CMS) websites are built on the WordPress platform. It utilizes PHP, dynamic plug-ins, along with HTML5 language via a series of Cascading Style Sheets (CSS3). WordPress is not only the most popular and versatile website platform available, it’s also considered the most user-friendly. And since more than 60% of all CMS websites are now built on WordPress, you won’t have to worry about having to change platforms anytime soon.

Can you make mobile device-friendly websites?

Yes. The design direction you select, however, will determine how “responsive” your website will be on mobile devices. But our backend templates, style sheets and use of BootStrap markups, will insure that your device will conform to most viewing screen sizes.

How long will it take to create a new website for us?

Generally speaking, about 5 weeks–from beginning to going live. Of course, this timeline has a lot to do with how quickly you, the client, provide us with the answers and content that we need. But knowing how important it is to get your new website out to the viewing public, we won’t be sitting on our hands.

Is there a monthly fee after the site is built?

Nope. Once the site is built, it’s yours. No additional costs or fees will incur unless you have maintenance modifications or edits you wish for us to perform for you. Optional website upkeep/maintenance plans are available though.

Can you rebrand our logo?

Yes! We rebrand quite a few of our client’s logos. Since, however, this is a specialty area, we have a small group of branding/identity professionals to do it for us (at a reduced rate) instead of inhouse.

Will you advise us on what to include in our new site?

Yes, that’s what we do best. We’ll help you establish the site’s primary target audience: are they donors, members, clients, volunteers, professional peers, event goers, the general public — or are they something else? Next we’ll help you determine what the primary purpose of the website will be: is it to raise funds or awareness, to inform, to steer people to events — or for another purpose? (We have a detailed design questionnaire to facilitate all that.) More on this here.

Once the site is built, will you train us?

Once your new website is complete, we’ll train you on the basics of Post, Page and Event creation, how to add new users, along with other content management fundamentals. (Specifics are stated within the written proposal.) Often times this training takes form in either two one-hour telephone training sessions, a customized video tutorial, or set of printed instructions. More on this here.

Are you offering free websites?

Although our custom websites are affordable, they’re not free or “low-budget”. Our client base tends to be established organizations. (We do very few “start-ups” because of their extreme budget constraints.) That being said, we’ll try very hard to fit the right website into your budget!

Do you provide support after the site is built?

Yes. Should you need us to provide periodic maintenance, such as applying new applications to enhance your marketing and development potential, or to even create new Posts, Pages and Events, we’ll be here for you.  DOWW’s maintenance fees are charged on a per-hour basis (at 15-minute increments), on a prearranged agreement of time and rate. More on this here. Optional website upkeep/maintenance plans are available here.

Does our organization have to be a nonprofit?

Yes. Dot Org Web Works works exclusively with the charitable nonprofit sector. (Sorry, we don’t work on political or religious projects.) However if you have not received your 501(c)3 nonprofit status yet, that may not preclude you. Please contact us anyway and we’ll see what we can do for you!

FAQ didn’t answer your question?

Simply contact us and we’ll promptly answer your questions.