The Impact of Millennials in Nonprofits

For those of us in the nonprofit sector, adding, or simply replacing, supporters to the organization is not only laborious, but essential to an organization’s survival. And it’s not just for the money either. Even if your organization is endowed and in no real need to fundraise, keeping people interested in “the cause” may be even more important than getting the bills paid. So, where is the current stream of potential big supporters coming from these days? Most likely, it’s from the “Millennial” generation. (These are the folks born, roughly, between the early 1980s and the early 2000s.) However, a lot has changed in social marketing approaches since the previous generations—the “Baby Boomers” and “Generation X” blocks—primarily in style and context, but also as the means of delivering that message.

When the early Millennials were just being born, the tools of the nonprofit professional were mostly direct mail, flyers, telephones and, perhaps, fax. Now we have websites, smartphones, mobile apps, social media venues, virtual forums, e-letters, and so much more. And back then, organization loyalty often trumped the cause or issue itself when it came to one’s decision to involve themselves–making frequent communications with the supporter less imperative.

Obviously, everything has changed—from the tools we use to disseminate our message and its frequency to the message itself–as well as the terms of their personal involvement.

To understand how the Millennials are interacting with today’s nonprofit world, we need to look no further than the 2013 Millennial Impact Report, which is a partner of The Case Foundation. It’s a pretty big read, unless you choose the Executive Summary, but here’s the gist of it.

In a nutshell (or as the report coined it, “the top takeaway”), the report concluded that: Millennials first support causes (rather than institutions themselves) they are passionate about, so it’s up to organizations to inspire them and show them that their support can make a tangible difference on the wider issue. Which begged the question: How can we get this generation fully immerse in the cause, and maximize the impact of their interest, time, and giving?

When it comes to “connecting” with Millennials, consider this:

  • They prefer to share info about the cause instead of the organization itself. (It’s the product, not the brand.)
  • Articles with action-oriented headlines trump traditional ones.
  • They are less likely to revisit the organization’s website than they are to respond to e-letters and emails (such as MailChimp or Constant Contact), which should be smartphone friendly. However, they do come to the website for the core information—as their main reference point to the organization and cause.
  • Organizations need to focus more on mobile applications.
  • The more the organization can inspire sharing, the better chance they have of capturing Millennials’ passion about their cause. (Think share buttons and social media streams.)

As for “involvement,” keep in mind that:

  • This generation wants to know upfront what their time will achieve.
  • Millennials view volunteer opportunities as a way to socially connect with like-minded peers—beyond the technology (meaning, in-person action).
  • The training of volunteers no longer needs to be in-person. Online training along with forums are making it easier for people to be trained and oriented—regardless of physical location.
  • 72% of Millennials tend to involve themselves for networking and gaining professional expertise.

When it comes to “giving,” keep in mind that:

  • Donor benefits are important. Special event fundraisers, where one may get treated to a night out as part of their donation, may be more important than ever. (Public radio and television have been doing well by giving “member gifts” to their donors, such as: tickets, CDs, DVDs, dinners and more.) Also, networking opportunities and the opportunity to enhance their skill sets.
  • Millennials may not give a lot, but they do give what they can.
  • Moreover, 52% said they’d be interested in monthly sustainerships.
  • And, Millennials showed significant interest in using their personal network to fundraise on behalf of the organization—be it sharing in Facebook or other social media outlets, personal emails, or through other means of technology.

The takeaway from this report is that the more Millennials are personally invested in a cause—the program, service or issue—and when they can share their interest in the cause with others and receive something tangible in return, they are more likely to give more and more often, while reaching out to their personal network via Internet and mobile technology.

branding nonprofit orgainizations

The Value of Corporate Branding for Nonprofits

By Mike Maddox

branding nonprofit orgainizationsDespite what many people believe, corporate branding is much more than just a logo, some colors and a font displayed in a way that looks interesting or quirky. It goes much deeper than that, and a successful branding solution which has been well designed and managed can give an organization’s audience something in which they can believe in, while helping to build and grow its own image.

A successful brand should not only be able to communicate an organization’s aims, ambitions, personality, what it does and how it does it, but should also be a reflection of its values and reputation and should be able to clearly communicate what it does differently to its competitors.

With the emergence of the interactive media age, where the internet and social media offer so many new ways for organizations and audiences to participate and communicate, many organizations are now expected to be much more effective in how they deliver their image and messages. Having a strong brand image and effective marketing strategy can go a long way to making one organization stand out above the rest.

A corporate brand, as a whole, is usually made up of the following elements:

  1. A core idea – the fundamental idea behind the brand which defines the organization as a whole.
  2. The logo – the most visible and unique icon, that is easily recognizable and embodies the organizations personality.
  3. The identity (or toolkit) – which encompasses a number of visual devices, consisting of imagery, fonts, colors and tag-lines which are used consistently across all media.

A fourth element, outside of “design” consists of a marketing strategy, which dictates how and where the organization communicates its messages.

Today, more than ever, supporters of the nonprofit sector — just as they are of the consumer market — are much more aware of brands. They are making more informed choices based on them. Arguably, having an effective corporate brand and identity in place can give an organization (be they nonprofit or commercial) the edge over its competition.

The argument in support of well managed, consistent branding is well made by Professor Ian Bruce, Director of the Centre for Charity Effectiveness at Cass Business School, in his article: Justifying the Spend in which he states that “having a clear identity is absolutely essential for all three main functions of a charity; fundraising, campaigning and delivery of services. If potential donors don’t recognize the charity they’re very unlikely to give,” he says. He further stated that “If decision makers don’t recognize and trust the brand then they’re not going to be persuaded. If potential beneficiaries don’t recognize the brand they won’t know where to go for services and they’re less likely to trust the service deliverer, especially if they’re in a vulnerable position.”

In the same article Cathy Pharoah, Director of research at the Charities Aid Foundation, says the process of developing a brand is broader than simply designing a logo. “I think it should express the organization’s values and attitudes and indicate what the organization’s mission is. That’s why it’s worth spending some money on.”

Some charities, however, choose not to spend money on branding. They’ll accept a volunteer’s (though well intentioned, often amateurish) concept. Or, they might deliberately choose a basic identity to make a point about avoiding unnecessary cost outside their core work. But Pharoah warns, this is a dangerous strategy, especially for those looking to expand.  And as a charity has no product to sell, its brand is all it has to work with. “With charities that have been going for such a long time, often what the charities stood for has got lost, there is no strong brand, there is no consistent message, and there is nothing to hang it on.”

Further agreement is made in the UK. According to a recent marketing report, increasing numbers of non-profit organizations are looking towards branding and marketing in an attempt to increase their donations and raise awareness.

In Rosie Baker’s article Branding is a secret weapon for charities featured in MarketingWeek she noted that: “Macmillan, a UK based cancer charity which overhauled its brand in 2006, has recorded an increase in awareness to 65 per cent in 2011 – up from 31 per cent before the rebrand.

Its fundraising income has increased to £141m ($214m) in 2011 up from £97m ($147m) in 2006 and it has been able to help 65 per cent more people suffering with cancer as a result of investing in its brand and marketing, the report adds.

Blind Veterans UK, which rebranded from St Dunstan’s, has seen a 31 per cent uplift in response rates to direct mail and a 38 per cent increase in likelihood that the public would consider supporting the charity since the rebrand”.

To summarize, having a memorable, well designed logo backed up by a strong core message, a consistent identity which clearly reflects the aims and personality behind an organization can go a long way to helping any organization stand out amongst an ever increasing and brand savvy crowd.

 

Written by Mike Maddox (mike75maddox@hotmail.co.uk)
See Mike’s profile on Linkedin, or send an email to the address above for more information.